Refund policy

ONLINE RETURNS

Canadian online purchases may be returned by mail for a full refund to the original method of payment (less shipping costs) within 7 days of the delivery date. Canadian Online purchases may also be returned to the ALLANA DAVIS STUDIO Toronto location for store credit only.

Your item must be unused, undamaged and in its original packaging and/or with the original tags attached.

Please note as well that all returns are subject to validation and approval by ALLANA DAVIS STUDIO and that ALLANA DAVIS STUDIO reserves the right to limit or refuse a return, in its sole discretion.

Sales are final on all ALLANA DAVIS STUDIO makeup + brushes, gift cards and sale/ promotional items.

All shipping and duty charges are non-refundable. Any shipping or duty costs are at your expense for any items returned by mail.

Return In The Mail

To return your order in the mail, please send an email to contact- hello@allanadavisstudio.com with order number & reason for return. Once approved, we will provide you with instructions for shipping your return to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm either the approval or rejection of your refund.
If approved, your return will be processed and your refund will processed back to the original method of payment.
Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must be in their original packaging and have original tags attached (if applicable).

Return In-Studio

Bring your original invoice or order confirmation email along with the item(s) you would like to return to the ALLANA DAVIS STUDIO Toronto location.
All items must be in their original packaging and have original tags attached (if applicable)
Be sure to bring valid photo identification and the original method of payment for verification purposes. Your return will be issued back in the form of a ALLANA DAVIS STUDIO credit.
Your item must be unused, undamaged and in its original packaging and/or with the original tags attached.
Please note as well that all returns are subject to validation and approval by ALLANA DAVIS STUDIO and that ALLANA DAVIS STUDIO reserves the right to limit or refuse a return, in its sole discretion.
Sales are final on all ALLANA DAVIS STUDIO makeup + brushes, gift cards and sale/promotional items.

You May Not Receive A Refund If...

If you return an item that is damaged, without authorization, without original tags attached and/or not in its original packaging, or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.

Damages Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards or hair extensions.

Refund policy

ONLINE RETURNS

Return In The Mail

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm either the approval or rejection of your refund.

If approved, your return will be processed and your refund will processed back to the original method of payment.

Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must be in their original packaging and have original tags attached (if applicable).

Return In-Studio

Bring your original invoice or order confirmation email along with the item(s) you would like to return to the ALLANA DAVIS STUDIO Toronto location.

All items must be in their original packaging and have original tags attached (if applicable)

Be sure to bring valid photo identification and the original method of payment for verification purposes. Your return will be issued back in the form of a ALLANA DAVIS STUDIO credit.

Your item must be unused, undamaged and in its original packaging and/or with the original tags attached.

Please note as well that all returns are subject to validation and approval by ALLANA DAVIS STUDIO and that ALLANA DAVIS STUDIO reserves the right to limit or refuse a return, in its sole discretion.

Sales are final on all ALLANA DAVIS STUDIO makeup + brushes, gift cards and sale/promotional items.

You May Not Receive A Refund If...

If you return an item that is damaged, without authorization, without original tags attached and/or not in its original packaging, or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.